Windows Autopatch – 3. Support Requests

This will be a short post, but I like to emphasize this great feature Windows Autopatch provides.

In case you haven’t seen the news, Windows Autopatch is now in Public Preview and I’m thrilled to write about it. Post 1 and Post 2 can be found below

1. Tenant Onboarding and Device Registration

2. Deployment Rings, Security Groups and Device Profiles

According to my understanding the benefit is the in-house IT engineer will not left in the dark. Patching Windows devices is a very fragile operation as some patches can kill your device altogether or can lead to unexpected issues in the OS, firmware or other apps. This is where support requests come in handy. If you have ran in to an issue or an error, you can easily open a ticket from the Endpoint Manager portal it self.

How to Open a Support Request?

Endpoint Manager > Tenant Administration > Support requests under Windows Autopatch (preview)

Provide the Title, Category and Sub-category

And According to the Category, you can select the sub category.

Updates

Devices

And then you will be required to complete the standard support request form questions with a Description, number of impacted users/ devices, 1st noticed date and time, able to reproduce, Troubleshooting steps, business impact, screenshots along with your primary contact details.

Once done, review and create the request and you will get a ticket ID and an email as usual.

Final Words

As a closure to my Windows Autopatch mini series, I think this is a great way to keep your Windows device fleet uptodate with less configuration and management work. The advise is always test the updates as you always do. Use the Test Ring for that and be mindful of the results and then roll out to the fleet. This is just the Public Preview phase and I believe Microsoft will add/ remove/ improve functions as before they do the General Availability of the feature.

3 thoughts on “Windows Autopatch – 3. Support Requests

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